Membership fees

• Full registration and payment of membership fees must be completed before a membership can be activated or renewed.
• Fees are payable in full upon registration via our website.
• Membership fees are non-refundable.

Membership benefits offered:

• Get access to exclusive content published by the African Loyalty Association and Truth: Quarterly loyalty landscape whitepaper published by Truth.
• Opportunities to network and collaborate: Join industry peer groups to support knowledge sharing and networking.
• Quarterly African Loyalty Association virtual networking event and industry webinar.
• Opportunities to showcase thought-leadership and case studies.
• Build loyalty credentials through Truth’s Customer Academy (our training academy) and personalised mentorship programmes: 10% discount on all Truth Customer Academy training courses (including certified Diploma in Loyalty CADipL^TM).
• 10% off mentorship programmes, working directly with Amanda Cromhout.
• Save on leading loyalty events and awards:
  • 5% conference registration discount to International Leaders in Loyalty.
  • 1x free entry into the African Loyalty Awards valued at $250.

Membership benefits usage:

• It is the responsibility of the member to make use of membership benefits.
• Non-use of membership benefits will not result in any rebates or refunds of membership fees.

Renewal of membership:

• Membership duration is for a period of 12 months from date of registration and successful payment.
• Membership will not automatically renew.
• The African Loyalty Association will communicate with members 60 days before the expiry of their current membership.
• Note that membership fees may increase year-on-year and the current fees can be found on the website.

Cancellation of membership

• Membership registration and payment is final for the given membership year.
• Membership may exercise the right to cancel their membership, however no rebates or refunds will be processed.

Indemnity / Liability

• Should any publishing dates, training dates and / or event dates change, the African Loyalty Association, Truth or any partners will not be held liable for such changes.